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18 & 19 MARCH 2020

ExCeL LONDON

Chris Devine: Speaking at the Call and Contact Centre Expo

Chris Devine

Cremarc

My Head Hurts: Drawing real insights from voice analytics data

Armed with deeper insight, the promise of voice and data analytics is that you can deliver seamless, excellent customer experiences.
But for the contact centre manager, the questions remain the same: do I really know what the data is telling me? Can I find the right insights? Can I act on them?
With personal experience of what it’s like when your head really hurts, Chris will share how to make data work for you.

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Chris Devine will be speaking in the following theatres:

Theatre 23 - Thursday 16.15 - 16.45: My Head Hurts: Drawing real insights from voice analytics data