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27 & 28 MARCH 2019


Carlos Vasconcelos: Speaking at the B2B Marketing Expo

Carlos Vasconcelos


WhatsApp with Assisted Chatbots – The Driving Forces of Next Generation Contact Centres

Launch your next-gen contact centre in the cloud – with voice, video, facebook, WhatsApp, emails and chatbots. How to train a chatbot? How to seamless combine humans and machines in customer journeys? Why consider WhatsApp? In this seminar, we will debate what are the main vectors for digital transformation in cloud-based contact centres. Ultimately, we will reflect upon which true “next-gen” technology is available to deploy TOD

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