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18 & 19 MARCH 2020

ExCeL LONDON

Ben Rafferty: Speaking at the Call and Contact Centre Expo

Ben Rafferty

Semafone

New PCI DSS Guidance – How will this impact Contact Centres?

The Payment Card Industry Security Standards Council (PCI SSC) recently released updated and comprehensive guidance on protecting telephone-based card payments. This session will explain the most pertinent compliance changes and look at some of the recommendations made within the new guidance; providing much needed clarity for any organisation looking to achieve PCI DSS compliance inside their contact centre.

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Ben Rafferty will be speaking in the following theatres:

Theatre 18 - Wednesday 11.45 - 12.15: New PCI DSS Guidance – How will this impact Contact Centres?