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27 & 28 MARCH 2019


Andreï Sochala: Speaking at the Call and Contact Centre Expo

Andreï Sochala


User-Friendly Software: A Hidden Key to Call Center Agent Performance

Considering how many hours agents spend operating call center software each day, technology selection may be the most impactful decision their managers can make. Luckily, today they can choose from tools that are not merely functional, but actually delightful to use.

In this presentation, you’ll see the behind-the-scenes secrets today’s best call center software designers are using to reduce training requirements, increase daily productivity, and even improve workplace morale.

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