Steve Walker

M12 Solutions Ltd

Steve Walker has worked in the contact centre industry since the late eighties. He has been involved in the roll out of some of the UK’s largest and most complex technology deployments including projects for The Co-op, Ladbrokes, and Legal & General. An early adopter of computer telephony integration in the early nineties and more recently Omni-channel solutions he has helped many organisations to gain a competitive advantage in their market through innovative use of emerging technologies.

dont miss

Using Analytics to Combat Fraud

According to Financial Fraud Action UK, the financial services sector in the UK loses over £2m per day to fraud. This talk will show how the use of analytics can help identify and reduce fraudulent activity and assist with compliance in the contact centre.