Steve Walker

M12 Solutions Ltd

Steve Walker has worked in the contact centre industry since the late eighties. He has been involved in the roll out of some of the UK’s largest and most complex technology deployments including projects for The Co-op, Ladbrokes, and Legal & General. An early adopter of computer telephony integration in the early nineties and more recently Omni-channel solutions he has helped many organisations to gain a competitive advantage in their market through innovative use of emerging technologies.

dont miss

Voice Enabling Web Sites

The talk will explain how to enable click to call from your website for users of tablets and computers. We will also discuss why you would want to do this, and what options are currently available to enhance the service and provide analytics.