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27 & 28 MARCH 2019


Jonathan Sharp: Speaking at the Call and Contact Centre Expo

Jonathan Sharp

Britannic Technologies

Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC

Explore how web real-time communication tools establish continuity of conversation for customers who don’t want to repeat information and be passed around from one agent to another. Providing examples from Britannic customers, Jonathan will illustrate how contact centres can use web calling, messaging, video and co-browsing to reduce average handling time, personalise online service and engage customers during their web browsing sessions. You will learn how to offer contact centre services through your website and mobile apps and pick up ideas that help solve your omnichannel challenges.

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