Jonathan Sharp is a communications visionary and established technology business leader with 20 years’ proven excellence in driving business innovation and transformation.
Sales & Marketing Director at Britannic Technologies, he puts enthusiasm into technology adoption, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.
Jonathan encourages technology and business leaders to think bigger and, working closely with key strategic partners and major customers alike, regularly shares ideas and strategies to leverage the many benefits of evolving technologies, applications and business models through customer workshops, seminars and conferences.
Throughout his tenure he has introduced a number of technology innovations and led large technology deployments for both private and public sector organisations.
Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC
Explore how web real-time communication tools establish continuity of conversation for customers who don’t want to repeat information and be passed around from one agent to another. Providing examples from Britannic customers, Jonathan will illustrate how contact centres can use web calling, messaging, video and co-browsing to reduce average handling time, personalise online service and engage customers during their web browsing sessions. You will learn how to offer contact centre services through your website and mobile apps and pick up ideas that help solve your omnichannel challenges.