The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

  • Angela Bos: Speaking at the Call and Contact Centre Expo

    Angela Bos

    Technology Specialist - Microsoft


    Intelligence in the Modern Workplace

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson

    Principal Solutions Engineer - Salesforce


    Observations from 500 Contact Centre Visits over 28 Years!

  • Dr Nicola Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola Millard

    Head of Customer Insight & Futures - BT


    Chat, Tap, Talk: Trends shaping the future of the contact centre.

  • Ben Pickering: Speaking at the Call and Contact Centre Expo

    Ben Pickering

    Google Cloud


    Using the Right Technology & Culture to Unlock Innovation

  • David Moore: Speaking at the Call and Contact Centre Expo

    David Moore

    Global VP of CX - SAP


    Rise of the Robots! Are live agents necessary in the future?

  • Ben Lappin: Speaking at the Call and Contact Centre Expo

    Ben Lappin

    Chair of DMA Contact Centre Council and Head of Retention & CX - Guardian News & Media


    Your contact centre adds value. Make sure everyone knows!

  • Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Nerys Corfield

    Director - Injection Consulting


    Harmonise your IT and Operations teams to realise your TOM

  • Andrew Hall: Speaking at the Call and Contact Centre Expo

    Andrew Hall

    ODIGO


    Becoming Millennial Friendly - Exceeding The Customer Experience Expectations Across All Generations

  • Matt Clare & Pak Ming Wan: Speaking at the Call and Contact Centre Expo

    Matt Clare & Pak Ming Wan

    Mitel & Google


    Integrating AI into Customer Experience

  • John Abel: Speaking at the Call and Contact Centre Expo

    John Abel

    VP Cloud & Technology - Oracle


    Making emerging technology simple to improve customer experience

  • Daniel Ord: Speaking at the Call and Contact Centre Expo

    Daniel Ord

    Founder - OmniTouch International


    What kind of experience does your Contact Centre deliver?

  • John Finch: Speaking at the Call and Contact Centre Expo

    John Finch

    AVP of Contact Centre Product Marketing - RingCentral


    Customer Engagement in the Digital Era

  • Meghan Keough: Speaking at the Call and Contact Centre Expo

    Meghan Keough

    8x8


    Driving the new speed of business through AI powered contact centre

  • Stuart Ewen: Speaking at the Call and Contact Centre Expo

    Stuart Ewen

    Partner - Mindset Associates


    Innovation Award Judge

  • Phil Yates: Speaking at the Call and Contact Centre Expo

    Phil Yates

    Customer Experience Director - DHL Supply Chain


    Innovation Award Judge

  • Toni Adams: Speaking at the Call and Contact Centre Expo

    Toni Adams

    Head of Customer Care - L'Oréal UK


    Innovation Award Judge

  • Sham Aziz: Speaking at the Call and Contact Centre Expo

    Sham Aziz

    Head of Customer Service - Selfridges


    Innovation Award Judge

  • Elisabeth Olafsdottir: Speaking at the Call and Contact Centre Expo

    Elisabeth Olafsdottir

    Director, AI and Analytics - Cognizant


    Innovation Award Judge

  • Luke Squires: Speaking at the Call and Contact Centre Expo

    Luke Squires

    Head Of Customer Centre - Virgin Holidays


    Innovation Award Judge

  • Martin Lehec: Speaking at the Call and Contact Centre Expo

    Martin Lehec

    Head of Customer Experience - Clos19/Moet Hennessy


    Innovation Award Judge

  • John Greenwood: Speaking at the Call and Contact Centre Expo

    John Greenwood

    Director Thought Leadership - Compliance3 Limited


    Innovation Award Judge

  • Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Nerys Corfield

    Director - Injection Consulting


    Innovation Award Judge

  • Murray Grubb Jnr: Speaking at the Call and Contact Centre Expo

    Murray Grubb Jnr

    Director of Customer and Citizen Experience - Oracle Corporation


    Innovation Award Judge

  • Bhupender Chauhan: Speaking at the Call and Contact Centre Expo

    Bhupender Chauhan

    Associate Director – CIM/CRM - Cognizant


    Innovation Award Judge

  • Bradlee Allen: Speaking at the Call and Contact Centre Expo

    Bradlee Allen

    Fuze


    The Impact of Workforce Transformation in the Contact Centre and Beyond

  • Wendell Black: Speaking at the Call and Contact Centre Expo

    Wendell Black

    Five9


    Happy Agents Make Happy Customers

  • Gregg Widdowson, Customer Experience Solution Sales Leader UK&I: Speaking at the Call and Contact Centre Expo

    Gregg Widdowson, Customer Experience Solution Sales Leader UK&I

    Avaya


    Transformation: From Contact Centre Agent to Customer Experience Specialist / Superhero

  • Scott Kolman: Speaking at the Call and Contact Centre Expo

    Scott Kolman

    Five9


    Turn your Call Center into an Intelligent Contact Center

  • Paul White: Speaking at the Call and Contact Centre Expo

    Paul White

    IFS World


    The Future is Conversational AI, Are You Ready?

  • Natalie Keightley, Solutions Marketing Director, International: Speaking at the Call and Contact Centre Expo

    Natalie Keightley, Solutions Marketing Director, International

    Avaya


    Use Cases Shaping the Customer Centric Experience of Tomorrow

  • Ian Moyse: Speaking at the Call and Contact Centre Expo

    Ian Moyse

    Natterbox Ltd


    What Does It Take to Delight the 2020 Customer?

  • John Greenwood: Speaking at the Call and Contact Centre Expo

    John Greenwood

    Compliance3 Limited


    The new PCI secure telephone payment guidelines – a new paradigm.

  • Ian Colville: Speaking at the Call and Contact Centre Expo

    Ian Colville

    Aculab PLC


    Deploying flexible, scalable, speaker verification with integrated multi-factor authentication

  • Chris Patterson: Speaking at the Call and Contact Centre Expo

    Chris Patterson

    Managing Director - Escalate AI


    How One AI Tool Created a 25% Reduction in Call Volumes for Redbridge Council

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer

    Noetica


    LPD™ - Reinventing Answer Machine Detection for the age of AI

  • Neil Martin: Speaking at the Call and Contact Centre Expo

    Neil Martin

    Webhelp UK


    Welcome to My World (Won’t You Come On In)

  • Julien Rio: Speaking at the Call and Contact Centre Expo

    Julien Rio

    RingCentral


    Jumpstart Your Omni-Digital Strategy

  • Iain Banks (VP International Markets, TTEC): Speaking at the Call and Contact Centre Expo

    Iain Banks (VP International Markets, TTEC)

    TTEC (Talent & Technology Engaging Customers)


    Talent & Technology – How to engage with your customers using humans and technology

  • Illay Rennert & Doron Gower: Speaking at the Call and Contact Centre Expo

    Illay Rennert & Doron Gower

    KMS lighthouse


    HOW DO YOU ENSURE YOUR CUSTOMERS GET THE ANSWERS THEY NEED?

  • Richard Garel-Jones: Speaking at the Call and Contact Centre Expo

    Richard Garel-Jones

    Oak Innovation Limited


    Using integration to improve compliance, workflow and customer experience

  • Steve Kennedy: Speaking at the Call and Contact Centre Expo

    Steve Kennedy

    eGain


    Beyond the Hype: Contact Center AI That Works

  • Zviki Ben Ishay: Speaking at the Call and Contact Centre Expo

    Zviki Ben Ishay

    Lightico


    The Last Mile: Where CX Matters Most - to Customers, Companies and Agents

  • Steve Finch: Speaking at the Call and Contact Centre Expo

    Steve Finch

    Thinqi


    Maximising Performance - How Modern L&D Can Transform Your Business

  • Josh Ayres and Valur Svansson : Speaking at the Call and Contact Centre Expo

    Josh Ayres and Valur Svansson

    IP Integration Limited


    The Fourth Industrial Revolution in the Contact Centre

  • Rob Ashton: Speaking at the Call and Contact Centre Expo

    Rob Ashton

    Emphasis


    Live chat dangers: how (not) to lose customers and alienate people

  • Indrek Vainu: Speaking at the Call and Contact Centre Expo

    Indrek Vainu

    AlphaBlues


    Chatbots and AI – Use Case of Lattelecom

  • Jason Roos: Speaking at the Call and Contact Centre Expo

    Jason Roos

    Cirrus


    Familiarity breeds loyalty. A local language for a global business.

  • Glen Blow: Speaking at the Call and Contact Centre Expo

    Glen Blow

    Cirrus


    The real-world benefits of artificial intelligence.

  • Jeff Knight: Speaking at the Call and Contact Centre Expo

    Jeff Knight

    InGenius Software Inc.


    Successfully Blend Omni-Channel and Open CTI in Your Contact Center

  • Trevor J Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor J Geraghty

    Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Lindsey Coode and Matt Watts: Speaking at the Call and Contact Centre Expo

    Lindsey Coode and Matt Watts

    Learning Pool Ltd


    AI & learning: The truth behind the trend

  • Stuart Jackson: Speaking at the Call and Contact Centre Expo

    Stuart Jackson

    Staffino


    Enhancing stakeholder engagement and ROI from your customer feedback strategy

  • Rolf Adamson, Senior Vice President, Customer Contact Centres: Speaking at the Call and Contact Centre Expo

    Rolf Adamson, Senior Vice President, Customer Contact Centres

    TDC/YouSee


    How high performance organisations increase CSAT while decrease costs

  • Guy Redmill: Speaking at the Call and Contact Centre Expo

    Guy Redmill

    VoIPstudio


    Is my business too small for a contact centre?

  • Eduardo Miller: Speaking at the Call and Contact Centre Expo

    Eduardo Miller

    Sytel Ltd


    Joined-up Systems, Joined-up Journeys

  • Jaymie Smith: Speaking at the Call and Contact Centre Expo

    Jaymie Smith

    FLG (The B2C CRM)


    Is your business truly ‘open’?

  • Lenore Brown: Speaking at the Call and Contact Centre Expo

    Lenore Brown

    Haven Claims


    How adopting elearning has positively affected ROI for Haven Claims in just 12 months

  • Morgan de Ruiter: Speaking at the Call and Contact Centre Expo

    Morgan de Ruiter

    JPL Telecom Limited


    The end of Contact Centre headsets as we know it

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp

    Britannic Technologies


    How Digital Transformation Reduces Costs & Improves Customer Experience

  • Priya Iyer: Speaking at the Call and Contact Centre Expo

    Priya Iyer

    Vee24


    5 Ways to Enhance Your Customer Experience with Live Chat Engagement

  • Christian Colding: Speaking at the Call and Contact Centre Expo

    Christian Colding

    Dixa


    The Anatomy of Friendships: Building authentic connections with your customers

  • John Keane and Stephen Fulton: Speaking at the Call and Contact Centre Expo

    John Keane and Stephen Fulton

    Veritone


    Spotlight on Audio Communication Compliance for Call and Contact Centers

  • Vikas Bhambri: Speaking at the Call and Contact Centre Expo

    Vikas Bhambri

    Kustomer


    How to Change the Conversation and Build Valuable Customer Friendships

  • Thomas Rødseth: Speaking at the Call and Contact Centre Expo

    Thomas Rødseth

    Puzzel


    The Dream Contact Centre: Seamless Integration, Seamless Customer Service

  • Mike Routledge: Speaking at the Call and Contact Centre Expo

    Mike Routledge

    Intuitive Learning Limited


    Effective Learning Techniques in a digital world

  • Richard Pennington: Speaking at the Call and Contact Centre Expo

    Richard Pennington

    4net Technologies Ltd


    Transforming customer experience through innovative use of technology

  • Alex Allan: Speaking at the Call and Contact Centre Expo

    Alex Allan

    Business Systems UK


    The Future of Workforce Blending

  • Dimitris Vassos: Speaking at the Call and Contact Centre Expo

    Dimitris Vassos

    Omilia


    How Conversational AI impacts customer Self-Service - Case studies

  • Martijn Zuiderbaan: Speaking at the Call and Contact Centre Expo

    Martijn Zuiderbaan

    PAteam


    Lets get real

  • Fran Fish: Speaking at the Call and Contact Centre Expo

    Fran Fish

    Mazaru


    AI: 7 conversation rules that boost satisfaction and cut contact

  • Sally Greenaway & David Richardson: Speaking at the Call and Contact Centre Expo

    Sally Greenaway & David Richardson

    Premier CX


    Music – What is it Good For….???

  • Ted Hunting: Speaking at the Call and Contact Centre Expo

    Ted Hunting

    Bright Pattern


    Keys for Effortless, Personal Omnichannel CX

  • Mark Oppermann: Speaking at the Call and Contact Centre Expo

    Mark Oppermann

    Webio


    New Channels, AI & Chatbots – Essentials you need to know

  • Mark Donnelly: Speaking at the Call and Contact Centre Expo

    Mark Donnelly

    Rank Group in partnership with Ultracomms


    Better conversations start with the right data and technology

  • Sam Boyle: Speaking at the Call and Contact Centre Expo

    Sam Boyle

    Inbenta


    The Future of Intelligent Customer Service

  • Mercedes Barbuti: Speaking at the Call and Contact Centre Expo

    Mercedes Barbuti

    Diabolocom


    Augmented customer interactions: data at the heart of your contact centre.

  • Emma Skygebjerg: Speaking at the Call and Contact Centre Expo

    Emma Skygebjerg

    Loxysoft


    Playbook - offering you Realtime, Control and Action in WFM

  • Edward Winfield: Speaking at the Call and Contact Centre Expo

    Edward Winfield

    Content Guru


    Agents & Automation: Enhanced Omni-Channel Customer Engagement

  • Stuart Knight & Jitender Singh: Speaking at the Call and Contact Centre Expo

    Stuart Knight & Jitender Singh

    Conduit Global


    Transforming CX - from a back-office function to boardroom priority

  • Simon Beeching: Speaking at the Call and Contact Centre Expo

    Simon Beeching

    Syntec CardEasy


    Securing card payments in call centres, whilst improving customer experience

  • Andreï Sochala: Speaking at the Call and Contact Centre Expo

    Andreï Sochala

    Aircall


    User-Friendly Software: A Hidden Key to Call Center Agent Performance

  • Ross Sleight: Speaking at the Call and Contact Centre Expo

    Ross Sleight

    identeco


    Data as the catalyst for Digital Transformation

  • Matt Dyer, Head of Sabio Digital Simon Thorpe, Head of Sabio Customer Insight Solutions: Speaking at the Call and Contact Centre Expo

    Matt Dyer, Head of Sabio Digital Simon Thorpe, Head of Sabio Customer Insight Solutions

    Sabio


    Impact of Self Service on your Agent population

  • Colm Maguire: Speaking at the Call and Contact Centre Expo

    Colm Maguire

    OptiOp (At the touch of a button Ltd)


    Driving value with quality monitoring

  • Frank Sherlock: Speaking at the Call and Contact Centre Expo

    Frank Sherlock

    CallMiner


    The Paradigm Shift to Automated QA and Real-Time Feedback

  • Nigel Thorley and Tony Burgess: Speaking at the Call and Contact Centre Expo

    Nigel Thorley and Tony Burgess

    Atos Worldline & Unify


    Re-humanising the contact centre

  • James Wilson: Speaking at the Call and Contact Centre Expo

    James Wilson

    SmartAgent


    Using Amazon Connect to turbo charge your Contact Centre

  • Dina Margalit: Speaking at the Call and Contact Centre Expo

    Dina Margalit

    Membit


    HI (Hybrid Intelligence) in the Customer Service World

  • Gijs Geurts: Speaking at the Call and Contact Centre Expo

    Gijs Geurts

    Anywhere365.io


    Anywhere365 Contact Center for Dynamics 365

  • Martin Ratolístka: Speaking at the Call and Contact Centre Expo

    Martin Ratolístka

    Kiwi


    The Dilemma of Customer Service Automation: Make or Buy?

  • Andrew Skipsey: Speaking at the Call and Contact Centre Expo

    Andrew Skipsey

    M12 Solutions


    Connected Properly? Real Single Source? The Reality is revealed!

  • Elena Volozova: Speaking at the Call and Contact Centre Expo

    Elena Volozova

    Zadarma


    Keeping connection offline: 4 ways to increase sales with communications

  • Ben Rafferty: Speaking at the Call and Contact Centre Expo

    Ben Rafferty

    Semafone


    New PCI DSS Guidance – How will this impact Contact Centres?

  • Oli White: Speaking at the Call and Contact Centre Expo

    Oli White

    Sesui Cloud Communications


    Come see the Big Fight - Artificial Intelligence v Actual Intelligence

  • Richard Wyatt: Contact Centre Specialist: Speaking at the Call and Contact Centre Expo

    Richard Wyatt: Contact Centre Specialist

    RMG Networks


    The Art of Visualising the Right KPI

  • Steve Prodger, CRO, SmartAction: Speaking at the Call and Contact Centre Expo

    Steve Prodger, CRO, SmartAction

    SmartAction


    The Top 5 Use Cases for AI-Powered Virtual Agents

  • James Cadman: Speaking at the Call and Contact Centre Expo

    James Cadman

    Luware


    The Power of Microsoft Teams Collaboration in Customer Service

  • Piergiorgio Vittori: Speaking at the Call and Contact Centre Expo

    Piergiorgio Vittori

    Spitch AG


    Crossing the abyss, how a Bot can substitute an IVR

  • Ashley Burton: Speaking at the Call and Contact Centre Expo

    Ashley Burton

    Eckoh Ltd


    How Omni Channel Solutions can really underpin Web Self Service

  • Tom Harwood: Speaking at the Call and Contact Centre Expo

    Tom Harwood

    Aeriandi Ltd


    Your old call recordings may be a ticking time bomb

  • Andrew McMillan: Speaking at the Call and Contact Centre Expo

    Andrew McMillan

    Independent Speaking for Aspect Software


    Truly Memorable Customer Experience

  • Tony Smith: Speaking at the Call and Contact Centre Expo

    Tony Smith

    PCI Pal


    How consumer demand is driving compliance

  • Catherine Havasi: Speaking at the Call and Contact Centre Expo

    Catherine Havasi

    Luminoso Technologies, Inc.


    How Are Companies Using AI to Improve Customer Experience

  • David Cousins: Speaking at the Call and Contact Centre Expo

    David Cousins

    Twilio


    Customising your Contact Center with Twilio Flex

  • Raj Wadhwani: Speaking at the Call and Contact Centre Expo

    Raj Wadhwani

    ContactCenterWorld.com - Global Association


    Best Practices Ideas for contact centres from around the world

  • Nicola Collister: Speaking at the Call and Contact Centre Expo

    Nicola Collister

    Woven


    Cost is killing innovation: time for a new service reality?

  • Dr Jay van Zyl & Werner Tenten: Speaking at the Call and Contact Centre Expo

    Dr Jay van Zyl & Werner Tenten

    Genii Ai


    Applied Ai. Predicting and servicing consumer demands that makes them happy. A real case study.

  • Lewis Graham: Speaking at the Call and Contact Centre Expo

    Lewis Graham

    jtel GmbH


    Own your processes in the contact center environment using APIs

  • Zain Patel: Speaking at the Call and Contact Centre Expo

    Zain Patel

    Merchants SA


    Making Digital Human

  • Teon Rosandic, VP EMEA, Talkdesk: Speaking at the Call and Contact Centre Expo

    Teon Rosandic, VP EMEA, Talkdesk

    Talkdesk


    How to Minimise the Impact of Contact Centre Outages

  • Chris Devine: Speaking at the Call and Contact Centre Expo

    Chris Devine

    Cremarc


    My Head Hurts: Drawing real insights from voice analytics data

  • Erik Pfannmöller: Speaking at the Call and Contact Centre Expo

    Erik Pfannmöller

    Solvemate


    A crash course on how to differentiate between chatbot products

  • Ilhan Karakoc (Sestek) & Gokhan Kantar (Cigna Finans): Speaking at the Call and Contact Centre Expo

    Ilhan Karakoc (Sestek) & Gokhan Kantar (Cigna Finans)

    Sestek & Cigna Finans


    How Speech Analytics Helps CCs Increase Revenue in Double Digits

  • Stuart Mackie: Speaking at the Call and Contact Centre Expo

    Stuart Mackie

    Director – Partners & Strategic Solutions UKI, Genesys - Genesys Telecommunications


    7 Steps to better CX – Your customers are talking. Are you listening?

  • Zuzana Madarova: Speaking at the Call and Contact Centre Expo

    Zuzana Madarova

    Unbabel


    Centers of excellence: building AI-powered multilingual hubs

  • Nikki Patel: Speaking at the Call and Contact Centre Expo

    Nikki Patel

    Head of Evaluation for Digital Development - NHS England


    Digital Developments in the NHS: Creating an Experience

  • Micah Solomon: Speaking at the Call and Contact Centre Expo

    Micah Solomon

    Four Aces Inc.


    Ignore Your Customers (And They’ll Go Away)

  • Nick Irons: Speaking at the Call and Contact Centre Expo

    Nick Irons

    Lead UX Designer - John Lewis


    Avalanche! Avoiding the Heuristic Traps of User Experience.

  • Nick King: Speaking at the Call and Contact Centre Expo

    Nick King

    Insight Director - Auto Trader


    Digital Excellence – an easier more enjoyable journey

  • Will Charnley: Speaking at the Call and Contact Centre Expo

    Will Charnley

    Strategy, CX & Innovation Director - Seasalt Cornwall


    How simplicity trumps wizardry in achieving outstanding CX

  • Nick Beardsley and Shameem Smillie: Speaking at the Call and Contact Centre Expo

    Nick Beardsley and Shameem Smillie

    Enterprise Director - Olive Communications


    The AI Influence on Customer Experience