The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

  • Dr Nicola J. Millard: Speaking at the Call and Contact Centre Expo

    Dr Nicola J. Millard

    Head of Insight & Futures - BT


    The Autonomous Customer 2020: trends shaping your future customer experience

  • Dave Thomson: Speaking at the Call and Contact Centre Expo

    Dave Thomson

    Solution Engineer – Salesforce for Service - Salesforce


    The New Age of Human-Centric Service

  • Daniel Ord: Speaking at the Call and Contact Centre Expo

    Daniel Ord

    Founder - OmniTouch International


    How to make your Contact Centre Agents more Productive

  • Steve Powell and Nerys Corfield: Speaking at the Call and Contact Centre Expo

    Steve Powell and Nerys Corfield

    Head of Sales Contact Centre Solutions UK&I & Contact Centre Consultant - Atos


    5 Top Tips for Investing in Contact Centre Technology

  • John Finch: Speaking at the Call and Contact Centre Expo

    John Finch

    AVP Product Marketing Contact Centre - RingCentral


    How to deliver an Effortless Customer Experience

  • Natalie Keightley: Speaking at the Call and Contact Centre Expo

    Natalie Keightley

    Marketing Director - Avaya


    From Contact Centre to Experience Centre

  • Zack Taylor: Speaking at the Call and Contact Centre Expo

    Zack Taylor

    Director Strategic Communications, Cisco Contact Centre - Cisco


    Yesterday and Today, The Future of Your Contact Centre

  • Venky Krishnaswamy: Speaking at the Call and Contact Centre Expo

    Venky Krishnaswamy

    Chief Executive Officer - Koopid


    Conversational AI and the future of customer service

  • Phil Hagen: Speaking at the Call and Contact Centre Expo

    Phil Hagen

    Founder & CEO - SalesMatch Ltd


    Understanding and Managing Agent Attrition through Behavioural Assessments

  • Roberto Rivero and Madhur Agrawal: Speaking at the Call and Contact Centre Expo

    Roberto Rivero and Madhur Agrawal

    Senior Advisor and VP of Sales - Enterprise Bot


    Chat bots: ROI and Success Stories

  • Ian Colville: Speaking at the Call and Contact Centre Expo

    Ian Colville

    Product Manager - Aculab PLC


    Ten reasons to deploy voice biometrics

  • Ted Hunting: Speaking at the Call and Contact Centre Expo

    Ted Hunting

    Senior Vice President of Marketing - Bright Pattern


    Creating and Measuring Great Omnichannel Journeys

  • Mark Conway & Lloyd Schaverien: Speaking at the Call and Contact Centre Expo

    Mark Conway & Lloyd Schaverien

    Founder & Recruitment Manager - Contact Centre Partners


    Interactive Q&A Discussing Candidate Experience, Recruitment Strategy & Market Conditions

  • Gilsi Sigvaldason: Speaking at the Call and Contact Centre Expo

    Gilsi Sigvaldason

    CRO - CrankWheel


    How to shorten sales cycles by screen sharing earlier

  • Adi Toppol: Speaking at the Call and Contact Centre Expo

    Adi Toppol

    Chief Operating Officer & General Manager EMEA - Jacada


    5 Ways Intelligent Automation Optimizes Customer AND Agent Experience

  • David Mackenzie: Speaking at the Call and Contact Centre Expo

    David Mackenzie

    Product Innovation Lead - JT Global


    Pay as you go Contact Centres: the new paradigm for 2020

  • Stephen Kennedy: Speaking at the Call and Contact Centre Expo

    Stephen Kennedy

    Director of Solutions Strategy - eGain


    Contact Centre AI: Proven Use-Cases and At-Scale Success Stories

  • Danny Singer: Speaking at the Call and Contact Centre Expo

    Danny Singer

    CEO - Noetica


    Life isn’t always fair: New technology for your unfair advantage

  • Paul Morris: Speaking at the Call and Contact Centre Expo

    Paul Morris

    Senior Business Development Manager - Phonexia


    Phonexia Voice Verify voice biometrics solution. Your client's voice is enough

  • Richard Kenny: Speaking at the Call and Contact Centre Expo

    Richard Kenny

    Senior Product Marketing Manager, Contact Centre - Poly


    Send your best employees home

  • Alistair Mearns: Speaking at the Call and Contact Centre Expo

    Alistair Mearns

    Solutions Consultant, EMEA - Verint


    Global Research Study - Engagement in the Always-on Era

  • Jordan Edmunds: Speaking at the Call and Contact Centre Expo

    Jordan Edmunds

    Business Development Manager - Zing Dev Ltd


    Build vs Buy: Knowing what's right for your organisation.

  • Jason Shave: Speaking at the Call and Contact Centre Expo

    Jason Shave

    Solution Sales - X2o Media


    Virtually, Together. Challenging the way we work & learn, removing distance barriers.

  • James Cadman: Speaking at the Call and Contact Centre Expo

    James Cadman

    Head of Professional Services UK - Luware


    Customer service with Microsoft Teams – roadblocks, experiences and customer successes

  • Jonathan Sharp: Speaking at the Call and Contact Centre Expo

    Jonathan Sharp

    Sales & Marketing Director - Britannic Technologies


    Improving Customer Experience and Minimising Costs with Contact Centre 4.0

  • Marcin Szymanski: Speaking at the Call and Contact Centre Expo

    Marcin Szymanski

    Chief Sales Officer - XM Reality


    Transforming call and help centers around the world with XMReality Remote Guidance fully integrated into your ticketing system

  • Nick Beardsley & Laithwaite’s Wine: Speaking at the Call and Contact Centre Expo

    Nick Beardsley & Laithwaite’s Wine

    Enterprise Cloud Director - Olive Communications


    Laithwaite’s Wine and the digitally savvy consumer - Live Case Study

  • Martin Teasdale: Speaking at the Call and Contact Centre Expo

    Martin Teasdale

    Quality Solutions Director - BPA Quality


    Maximising your Contact Centres Quality function

  • Trevor J Geraghty: Speaking at the Call and Contact Centre Expo

    Trevor J Geraghty

    Owner - Difference Corporation


    Surviving the bots? Only amazing customer service will save you

  • Reetu Kainulainen: Speaking at the Call and Contact Centre Expo

    Reetu Kainulainen

    CEO - Ultimate.ai


    Augment, do not Replace

  • Arnaud Cave: Speaking at the Call and Contact Centre Expo

    Arnaud Cave

    Marketing Director - Kiamo


    Beyond digital CX myths : what do customers really expect from contact centres ?

  • David Cousins: Speaking at the Call and Contact Centre Expo

    David Cousins

    Solutions Sales Specialist - Twilio


    Augmenting your Contact Centre for success with Twilio Flex

  • Pierce Buckley: Speaking at the Call and Contact Centre Expo

    Pierce Buckley

    CEO - babelforce


    Just do what the caller wants fast! Why so hard?

  • Jitender Singh: Speaking at the Call and Contact Centre Expo

    Jitender Singh

    Cloud Sales and Solutions - Conduit Global


    Transforming customer centric experiences for the changing paradigms

  • Hugh James: Speaking at the Call and Contact Centre Expo

    Hugh James

    CTO - PCI Pal


    The Evolution of Digital Payment in Contact Centres

  • James Wilson: Speaking at the Call and Contact Centre Expo

    James Wilson

    Director - Mission Labs


    Contact Centre AI/ML in the real world, with Amazon Connect

  • Tonio Meier and Marco Pejeroni: Speaking at the Call and Contact Centre Expo

    Tonio Meier and Marco Pejeroni

    CEO guuru and Head of CRM & Quality Assurance, NOW TV Italy - guuru


    How NOW TV achieves superior NPS by combining community and AI

  • Mike Routledge: Speaking at the Call and Contact Centre Expo

    Mike Routledge

    Director - Intuitive Learning Ltd


    Effective Learning Techniques in a Digital World

  • Chris Scutt: Speaking at the Call and Contact Centre Expo

    Chris Scutt

    Contact Centre Specialist - Avaya


    Connecting the Agent Workspace: The Key to Satisfaction

  • John Hardick: Speaking at the Call and Contact Centre Expo

    John Hardick

    Workforce Engagement Specialist - Avaya


    Bridging the Man/Machine Divide

  • Jeff Hopper: Speaking at the Call and Contact Centre Expo

    Jeff Hopper

    VP Client Services - LumenVox


    Using Voice Biometrics in the Contact Center: A Primer

  • Claus Lorenz: Speaking at the Call and Contact Centre Expo

    Claus Lorenz

    CEO - Project Partners Management GmbH


    Verification of identity and identification documents by artificial intelligence

  • Darren Beck: Speaking at the Call and Contact Centre Expo

    Darren Beck

    Business Development Director - Telcoswitch


    Running a Compliant Contact Centre: Tools for Success

  • Glen Blow and Alex Ayers: Speaking at the Call and Contact Centre Expo

    Glen Blow and Alex Ayers

    CTO and Sales Director - Cirrus and Gamma


    Solving the PCI Payment Challenge for today's Modern Contact Centre.

  • Sean Taylor: Speaking at the Call and Contact Centre Expo

    Sean Taylor

    CEO - Content Guru


    The Latest Trends in Customer Engagement and Experience

  • Richard Manthorpe: Speaking at the Call and Contact Centre Expo

    Richard Manthorpe

    Product Director - Content Guru


    AI in the Contact Centre: Machine Agents & Machine Assistance

  • Abhijit More: Speaking at the Call and Contact Centre Expo

    Abhijit More

    Head of Marketing - MSG91


    Simplifying Communications with Personalisation

  • Ashley Burton: Speaking at the Call and Contact Centre Expo

    Ashley Burton

    Head of Product - Eckoh UK Ltd


    Will today's trends shape the future of your contact centre?

  • Chris Key and Diego Gosmar: Speaking at the Call and Contact Centre Expo

    Chris Key and Diego Gosmar

    Hostcomm and XCALLY


    Artificial Intelligence and Machine Learning in the Contact Centre: Beyond Misconceptions

  • Anthony Gray: Speaking at the Call and Contact Centre Expo

    Anthony Gray

    Director - Maximise IT


    Evolution of the Call & Contact Centre To meet the demands of Gen Z

  • Kris Costello: Speaking at the Call and Contact Centre Expo

    Kris Costello

    Commercial Director - FastDox


    Reduce cost to your business & increase productivity with FastDox

  • Nicola Jordaan: Speaking at the Call and Contact Centre Expo

    Nicola Jordaan

    Head of Operations - Genii Ai


    Case Study: 'Deep Customer Analytics to improve Service, Sales and Collections'

  • Russell Bigg: Speaking at the Call and Contact Centre Expo

    Russell Bigg

    Director, EMEA Channel - DialPad


    Making Smarter Calls

  • Dominique Pfeffer and Shameem Smillie: Speaking at the Call and Contact Centre Expo

    Dominique Pfeffer and Shameem Smillie

    Contact Center AI Partner Lead & Mitel Contact Centre Sales Lead - Mitel and Google


    Using the power of Google Cloud CCAI to transform your CX

  • Shameem Smillie: Speaking at the Call and Contact Centre Expo

    Shameem Smillie

    Mitel Contact Centre Sales Lead - Mitel


    Understand your customer interactions to deliver a truly personalised CX

  • Adam Taylor: Speaking at the Call and Contact Centre Expo

    Adam Taylor

    Managing Director - Vericall


    Adopting a Customer Obsessed mindset on the frontline

  • Stephanie Plante: Speaking at the Call and Contact Centre Expo

    Stephanie Plante

    Marketing Specialist - QuestBlue


    Why the SMS Industry is a Tech Gold Mine