Zviki Ben Ishay
The Last Mile: Where CX Matters Most - to Customers, Companies and Agents
This seminar will explore groundbreaking research that reveals a critical CX gap. A mismatch between today’s on-the-go customers and contact center’s desk-oriented technologies that has made it nearly impossible to deliver the instant, mobile, intuitive and convenient experiences that today’s customers
In this seminar, you’ll learn how to identify and fix problems at the critical last mile of your customer journeys to accelerate processes, cut costs and increase NPS.