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27 & 28 MARCH 2019


Sam Boyle: Speaking at the Call and Contact Centre Expo

Sam Boyle


The Future of Intelligent Customer Service

In this session we will provide an overview of the current technological innovations taking place within online customer service, along with the most recent efforts to render self service more powerful without alienating the user.
This seminar will cover chatbots, both the good and the bad, how to leverage key learnings and user feedback, and how to judge if a user query can in fact be solved through technology and automation, or whether human intervention is still required.

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Sam Boyle will be speaking in the following theatres:

Theatre 18 - Wednesday 10.15 - 10.45: The Future of Intelligent Customer Service