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27 & 28 MARCH 2019


Rosie Washbourne: Speaking at the Call and Contact Centre Expo

Rosie Washbourne

RMG Networks

The Art of Visualising the Right KPI

In the evolution of contact centres there is one area which is often overlooked, visualising relevant KPI’s.
Peter Drucker is credited to say “If you can’t measure it, you can’t manage it” Rosie Washbourne is here to explain how to orchestrate employee engagement with real time information to achieve business excellence.

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