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27 & 28 MARCH 2019

ExCeL LONDON

Edward Winfield: Speaking at the Call and Contact Centre Expo

Edward Winfield

Content Guru

Agents & Automation: Enhanced Omni-Channel Customer Engagement

The phrase ā€œartificial intelligenceā€ often conjures up images of futuristic robots replacing your contact centre agents, but where are we really at with AI today? How can it be used to augment agent experience and effectiveness, whilst enhancing every customer interaction? Join digital transformation expert, Edward Winfield, with over a decade of experience in the field, to learn how to create consistent and connected customer journeys.

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Edward Winfield will be speaking in the following theatres:

Theatre 17 - Wednesday 14.00 - 14.30: Agents & Automation: Enhanced Omni-Channel Customer Engagement

Theatre 22 - Thursday 11.45 - 12.15: Agents & Automation: Enhanced Omni-Channel Customer Engagement