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27 & 28 MARCH 2019

ExCeL LONDON

Christian Colding: Speaking at the Call and Contact Centre Expo

Christian Colding

Dixa

The Anatomy of Friendships: Building authentic connections with your customers

At the heart of Christian’s work in building the customer service software of tomorrow lies a fundamental realization: People want to connect with people, it makes them feel good. And customers are no different. They want to feel prioritized, regardless of what channel they use, they want to be recognized instead of having to repeat a customer number and they want to be heard and understood by someone who wants to help them.

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Christian Colding will be speaking in the following theatres:

Theatre 20 - Thursday 11.00 - 11.30: The Anatomy of Friendships: Building authentic connections with your customers