The C&UX Expo logo

27 & 28 MARCH 2019


Ashley Burton: Speaking at the Call and Contact Centre Expo

Ashley Burton

Eckoh Ltd

How Omni Channel Solutions can really underpin Web Self Service

Encourage customers to self-serve without forcing them, make them feel supported. A truly Omni Channel solution can make web self-service solutions shine enabling agents to communicate across channels without losing context, leading to a better experience.

It’s essential to get the facts before making big decisions about investment. See how the key to success is to understand the customer journey and then match the technology to it, not the other way around.

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