As champions of best practice and professional development in customer contact, The Forum is widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration and continuous improvement underpinned by four communities:
1. Professional Planning Forum
2. Quality & Customer Experience Forum
3. Data, Analytics and Insight Forum
4. Customer Strategy & Leadership
Our team of independent experts offers advice and support, enabling members to make a tangible impact in their organisation and show how the capability of each support function is fundamental to the business, through specialist accreditation, qualifications and standards benchmarking.