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18 & 19 MARCH 2020



CCA is the professional body for customer service.

Established in 1996, we improve industry standards and help organisations make informed decisions about their customer service strategy. Operating as a collaborative network, we work to shift all organisations to be one step closer to customer.

CCA Global Standard© is a world-wide accreditation programme which assesses and accredits customer service activity in the contact centre. Since its launch in 2001, we work with organisations who are passionate about using customer service as a key differentiator.

The CCA network employs c400,000 professionals, accounting for approximately 35-40% of contact centre activity in the UK and Ireland.

CCA Industry Council Thought Leadership Forum is the most influential forum for customer service strategy. Established in 2005, the agenda is developed in collaboration with CCA Platinum Members and delivers bespoke research, benchmarking, case study and expert opinion designed to support informed decision making on customer service transformation.

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