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18 & 19 MARCH 2020


Meet the Influencer: Sarah Masotti



Sarah is an expert in organisational collaboration, culture, and driving organisational change. She has worked, studied and volunteered in 54 countries and is passionate about globalisation and innovation.

Prior to joining Google, Sarah was a Management Consultant where she helped retail, financial services and public sector clients with digital strategy and experience, ecommerce, digital workplace and cloud transformation programs.

In her seminar, Using the Right Technology & Culture to Unlock Innovation, Sarah will explore the new age of organisational communication and collaboration. She will talk about using the right technology and culture to unlock innovation, and share tips for engaging employees with change and embedding transformation.

This is a seminar you simply cannot afford to miss. Mark off two red letter days in your diary because the 21 & 22 March should only be reserved for Call & Contact Centre Expo - the go-to summit to find the latest innovations within the customer experience world.