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18 & 19 MARCH 2020


Meet the Influencer: Dr Nicola Millard


BT’s Nicola Millard will be a coveted guest speaker at Call & Contact Centre Expo. Register now for your FREE ticket and you will have the opportunity to listen to her spectacular presentation.


Nicola Millard heads up Customer Insight & Futures in BT's Global Services Innovation Team. Despite working for a technology company, Nicola isn't a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations.


Dr Nicola Millard: Speaking at the Call and Contact Centre Expo


Nicola is approaching her 27th year in BT. She has done many jobs around the BT business, including user interface design, customer service and business consulting. She also travels around the world presenting at conferences and running workshops with an assortment of BT's large multinational corporate clients including banks, government, travel companies and retailers, to name but a few.

In Nicola’s seminar entitled, Botman vs. SuperAgent: How Intelligent Technologies Will Transform the Contact Centre, she will share insights from global research on how consumers are changing in their attitudes towards digital service. Using a combination of research and practical experience, she will explore the realities of combining man and machine at the customer interface.

This is a seminar you simply cannot afford to miss. Mark off two red letter days in your diary because the 21 & 22 March should only be reserved for Call & Contact Centre Expo - the go-to summit to find the latest innovations within the customer experience world.