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18 & 19 MARCH 2020


The #1 Centres in the World!

News : 2018 Best in The World Announced

These awards help contact centres improve their service and differentiate the best from the rest. They challenge people and the companies and are regarded as the most prestigious industry awards to win in the contact centre world.

Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from
Delegates from over 22 nations attended a fantastic weeklong masterclass in NEXT GENERATION best practices and then at a fun filled gala dinner at St Agnes – a 13th century convent – where they watched as the best and brightest received the highest industry Awards and honor for their excellence and best practices. This was the 13th annual best in the World from - the Global Association for Contact Center and Customer Engagement Best Practices.

Commenting on the 2018 Best in the World event, Raj Wadhwani, President of added "This has been another fantastic year for the industry! So many best practices - we counted over 500 - shared at this years conference that is associated with the awards. It's inspiring to see and hear from the brightest and best in the industry and we look forward to an even bigger 2019 awards year."
Wadhwani added "it is interesting to see so many participants from the Asia Pacific area – these companies are in some cases leaps ahead of their counterparts in Europe and Americas who were not good enough to compete this year! All too often European and American companies think they are ahead of the world but when they face up to their counterparts in our global competition, they come short! Its like the Olympics and some of the key markets – or those you think are key, just don’t perform well against the best in other parts of the World!!"

The 2019 awards are already open - find out more at