Customer Experience Solutions Masterclass
Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, and compete more effectively.
Avaya helps organisations transform customer service from “one-off” transactions to rich, sustainable customer relationships. Avaya’s solutions help organizations understand each customer’s unique needs and preferences, and to dynamically manage their experience by bringing the right resources to each interaction for a higher rate first contact resolution.
Join us and our business partners at our Masterclass Theatre and on our stands in the ‘Avaya Village’ to hear how our customers are utilising our latest CX solutions and see live demos and use-cases.
Delivering great customer experiences with cloud
Exploring how migrating your technology to the cloud, using automation and managed services can make you compliant, and free you to focus on great customer experiences.
Everyone has a list of things they would like to do to improve the customer experience, but often we’re hamstrung by legal requirements and the things we need to do to keep the systems running at all. What if there was a cloud solution that handled the ‘have tos’ and ‘need tos’ so that you could concentrate on the real strategic change that is going to make a difference? There is a lot of talk of automation and AI in the contact centre world in dealing with customers, and with our 25 years of experience in helping to deliver great customer experience through technology, Maintel can advise on ways to automate the management of your system to make it compliant, efficient and effective.
About the Sponsor
Avaya is a recognised innovator and leading global provider for customer engagement solutions. The company provides technologies for unified communications and collaboration and contact center, along with related services to large enterprises, midmarket companies, small businesses and government organizations around the world.