twitter
RUNNING
ALONGSIDE:
B2B Marketing Expo 2018 B2C Marketing Expo 2018 Marketing Technology Expo 2018 Sales Innovation Expo 2017
workshop

Content Guru Masterclass

Verint: Engagement Management Professional - Customer Engagement: Become an EM Professional

Verint explore the features and benefits of their EM Professional software and how this will be integrated with storm® communications.

The New WWW - Engage with Customers Whatever, Wherever, Whenever

An industry insider perspective on the current and future communications marketplace, and how you can stay ahead of the curve.

NHS: Patient Relationship Management - Transforming healthcare: storm® and the NHS

Explore the various ways in which storm is configured for various sectors and specifically, how it has revolutionised the NHS.

Work that FCR: Applied Analytics - Measuring Contact Centre Effectiveness

First Contact Resolution (FCR) rate is the defining metric of 2018. As customer behaviour evolves along with contact centre vendors offering a wider portfolio of customer engagement technologies, analytics will be central to driving continuous improvement.

Customers: What Do They Want? - Understanding what customers require from your customer service agents

Do you know why your customers contact you? Do you change your customer service approach accordingly? No? You’re not alone.

Keep Payments on Track - PCI: trainline Keep Payments on Track

Discover how trainline integrates PCI-compliant payments into their contact centre offering, giving customers multi-channel secure transactions.

The Customer Journey in the Age of Cloud - All Change: The Customer Journey in the Age of Cloud

Discover how National Rail Enquiries handles an average of 1.5 million journey enquiries every day with the storm platform.

Leverage your CRM to Supercharge Customer Experience - storm® in partnership with Serco: A case study

Learn how third party and on platform CRMs can be leveraged to supercharge your customer experience.

UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network - How storm Enhances Communications at UKPN

Discover how UKPN reduced repeat callers by 50% and handled over 1,000% normal contact levels seamlessly..

Register For This Masterclass Today!

dont miss

Schedule


Wednesday

  • 11:00 - Verint: Engagement Management Professional
  • 12:00 - The New WWW
  • 13:00 - NHS: Patient Relationship Management
  • 14:00 - Work that FCR: Applied Analytics
  • 15:00 - Customers: What Do They Want?
  • 16:00 - Keep Payments on Track

Thursday

  • 11:00 - The Customer Journey in the Age of Cloud
  • 12:00 - Leverage your CRM to Supercharge Customer Experience
  • 13:00 - Customers: What Do They Want?
  • 14:00 - UK Power Networks Case Study: Empowering Customers - How storm Enhances Communications at UK Power Network
  • 15:00 - Work that FCR: Applied Analytics

Slot Places left
Wednesday 11:00 Verint: Engagement Management Professional 23
Wednesday 12:00 The New WWW 24
Wednesday 13:00 NHS: Patient Relationship Management 24
Wednesday 14:00 Work that FCR: Applied Analytics 24
Wednesday 15:00 Customers: What Do They Want? 24
Wednesday 16:00 Keep Payments on Track 24
Thursday 11:00 The Customer Journey in the Age of Cloud 24
Thursday 12:00 Leverage your CRM to Supercharge Customer Exp... 24
Thursday 13:00 Customers: What Do They Want? 24
Thursday 14:00 UKPN Case Study: Empowering Customers 24
Thursday 15:00 Work that FCR: Applied Analytics 24