Masterclasses at the Call and Contact Centre Expo

Masterclasses

MOTIVATING YOUR TEAM TO INCREASE PRODUCTIVITY MASTERCLASS

Are you struggling for fresh ideas on how to motivate your team? Then this masterclass is for you! During this session, we will show you techniques to identify employee key drivers and how those can interlink with business growth. Fresh ideas on how to increase engagement within the workplace while bringing out the best talent and increasing productivity.

DIGITISATION AND ARTIFICIAL INTELLIGENCE MASTERCLASS

“We will build our next Industrial revolution on Artificial Intelligence, "smart" energy technology, robotics, and 5G wireless.” - Theresa May: Prime Minister: UK.

With new digital and AI technology being launched around the globe every day we have a feeling that this masterclass is going to be a busy one! This session will hold detailed discussions and provide you with information which will enable you to build a data rich environment in which AI can thrive.

CUSTOMER DIALOGUE AND SPEECH ANALYTICS MASTERCLASS

This masterclass will give you an insight into the various types of ways that customers are now connecting and communicating daily with their chosen brands and businesses. Tips on how you or your team can maximise these touch points and how to effectively communicate in a way which delivers exceptional customer service which in turn builds loyalty and business profit.

CONTACT CENTRE MANAGEMENT MASTERCLASS

Want to be the best Contact Centre Manager in the UK? Then don't miss our masterclass which will get your knowledge level up and hone those skills. We will be discussing and offering support with the everyday challenges, issues and processes that face CCM’s and their teams when working in some of the busiest call centres in the world - CRM, Operations, Performance management and Processes, Quality Control and of course, Robots!