Worldline believes customer experience is the key differentiator. The use of online channels is accelerating digital transformation. Contact centres need to be accessible, whatever the channel the customer uses. Worldline Contact is an enterprise grade omni-channel platform supporting over 2.2 billion calls per year and 20,000 concurrent agents.
Worldline's forward-looking innovations and services enable companies to reach their end customers in a targeted way and to offer them modern and seamless services. With more than 45 years' experience, Worldline is a major player in the B2B2C field. Worldline supports all companies and public administrations in this ever-changing market and makes a major contribution to their success. Worldline offers a unique and flexible business model based on a growing global portfolio and which includes comprehensive support.
Worldline is the European leader in the payment and transactional services industry. With innovation at the core of its DNA. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services.
Worldline activities are organized around three axes: Merchant Services, Financial Services and Mobility & e-Transactional Services (MeTS). At MeTS we work to enhance consumer digital engagement beyond payment with e.g. open payments. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com
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