Webio`s Conversational Middleware seamlessly manages customer conversations across Messaging Channels and Voice Interfaces.
Webio is built upon 3 Layers:
Layer 1: Connectivity and Reach
Connecting you with your customers in the channels they use the most i.e. WhatsApp, SMS, Messenger, Apple Business Chat, Android RCS or Voice-First channels such as Alexa or Google Home.
Layer 2: Automation and Skills
Automated Webio Chatbots manage low-value conversations whilst working alongside live agents. Seamlessly engaging them in customer conversation only when needed. Add skills like taking payments or conducting surveys with conversational forms into individual customer conversations. All the time engaging with customers in a personalised conversational tone and tempo.
Layer 3: Machine Learning
Webio` Propensity-X predicts conversation outcomes and guides conversations to next best action, or responds with personalised conversations that deliver great customer experiences and better business outcomes every time.
Why Talk to Webio?
Customers are more demanding than ever. Their engagement expectations have increased exponentially and contact centres need to adapt.
With Webio`s proven track record, conversational messaging, blended AI Chatbot / Live Agent capabilities and intelligent engagement platform, adapting to this change couldn`t be easier.
Improve agent productivity, reduce costs and deliver better business outcomes and customer experiences.
Tel: 0203 3559718