SmartAgent delivers AI Cloud Contact Centres powered by Amazon Connect.
Imagine a world where you no longer pay huge upfront and on-going costs for contact centre hardware.
Where you`re not constrained by human resource, business hours and physical locations.
That ensures your customers never have to repeat themselves or spend time queuing.
Which arms your agents with true insights and customer data in a single, streamlined interface.
This is the future of Contact Centres, and it`s here now!
"Free Your Contact Centre" from the shackles of legacy, on-premise hardware - SmartAgent is a pay-as-you-go, cloud based, scalable and elastic contact centre solution powered by Amazon Connect.
"Increase Agent Efficiency" enabling your agents to handle more contacts per hour whilst delivering better customer experiences -SmartAgent arms customer service agents with the essential information about your customers and why they are contacting.
"Reduced Contact" by leveraging the latest bot technology to provide quicker answers to your customers and save agent time - SmartAgent automates your most common contact reasons, freeing your agents to focus on the things that truly matter.
"Any Channel, Any Language" so you can serve a truly global customer base - SmartAgent provides real-time translation and support for voice, chat, email and social, so your customer can speak their language and on their channel.
"Truly Understand Your customers" because the world doesn`t wait for you. Make informed, data driven business decisions in real-time - SmartAgent provides insight into your customers so you know what is happening, when it`s happening, and why at all times.
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