REACH Telecom Services
REACH, a PalTel Group Company, is a customer contact center that offers a wide range of performance driven and high quality Business Process Outsourcing services. We aim to fundamentally reshape the understanding of call center outsourcing and customer experience management through powerful cost savings solutions and creative OMNI channels that surpass clients` needs in facilitating Business Transformation Outsourcing strategies. Headquartered in Palestine across several sites, REACH operates 24/7 with a highly productive and effective model of redundancy and resilience.
REACH answers roughly 45,000 calls per day using innovative technology based on CISCO IPCC systems. REACH offers high quality performance-driven BPO services through multi-communication channels with over 260 seats across two locations in Palestine employing over 800 employees. We operate round the clock to serve a diverse mix of international and regional clients generating over 10 million interactions annually. REACH's focused management, multilingual capabilities, ISO 27001 certificate, and customer satisfaction have ranked us #1 in the World for "Best Outsourcing Partnership category" at the Contact Center World Awards in 2011 where we were certified The Gold Medal Winner.
REACH provides multiple voice and digital services across different OMNI channels including customer analytics and monitoring. It is also one of the few contact centers in the region, which provides BPO services in Payroll, Book Keeping, IT support, and Data Entry with attractive pricing. Established in 2009, REACH has provided job opportunities to thousands of entry-level employees, training them and cultivating their professional skills provide the best skill sets for our clients.