The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

QPC - Genesys PureCloud

For over 25 years we`ve helped the world`s leading companies retain their customers, reduce costs and increase sales using innovative contact centre technology, people and process solutions.

Our customers include: Capita, Compare the Market, Jardine Lloyd Thompson, Severn Trent, Sky, Thomas Cook, UCAS, Virgin Media, Vodafone

GENESYS PURECLOUD - OMNICHANNEL CUSTOMER CONTACT MANAGEMENT Genesys is the #1 CX platform worldwide and makes it fast and easy to connect your contact centre with your customers across every channel:
• Voice
• IVR interaction routing
• Webchat
• email
• Social Media
• Chatbots
• CRM Integration
• PCI Compliant
• Interaction analytics
• Co-browsing
• AI customer journey analytics
• Voice and IP connectivity provision

NGUVU - GAMIFICATION AND EMPLOYEE ENGAGEMENT Using gaming, recognition and social media concepts, nGUVU improves advisors` performance by using their natural desire for competition, collaboration, achievement, status and recognition:
• Improve advisor performance
• Engage and motivate
• Train more effectively
• Gain actionable insights
• Anticipate risks

TELEOPTI - WORKFORCE MANAGEMENT
Accurately match advisors with contact demand to cut costs and wait times:
• Forecasting
• Scheduling
• Multimedia
• Multimedia
• Intraday Management
• Reporting and Business Intelligence

Tel: 01352 705863

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