STAND NUMBER: 2426
ETS provides affordable, unlimited automated testing. Driving innovation within CX and allowing customers to take an agile approach to the development and improvement of the service they provide customers within the contact centre.
In order to keep pace with the ever-changing needs of customers and to stay one step ahead of the competition, companies must continually adapt and enhance the experience they offer their customers.
81% of companies now consider customer experience to be the key differentiator between themselves and their customers so the need to not only meet but exceed customer expectations is paramount.
Whilst traditional CX assurance tools rely heavily on 3rd party professional services that stifle innovation and drive up the cost of innovation, ETS users have unlimited access to a platform that has been built from the ground up to be intuitive and engage best of breed technology that is available to them 24/7.
The unlimited access model encourages an agile approach to innovation and development, allowing users to constantly experiment, launch, collect metrics, glean insights from the data, and iterate on their contact centre operations.
Not only does this allows ETS users to deliver improvements and new experiences faster, but also drives down project and operational costs that can then be assigned to fund additional development and innovation within the contact centre.
ETS is the catalyst to gaining a competitive edge in the race for customer experience supremacy.