Oak Innovation Limited
Oak Innovation helps organisations to improve customer experience, protect reputation, meet compliance and simplify workflow.
As a long-standing provider of communication management solutions, we have considerable experience in capturing, storing and analysing communications data. The Oak Innovation portfolio extends from call recording and analysis to CRM integration and payment automation. Our customers can choose from a range of deployment options that include resiliency and multi-site, on premises, cloud and hybrid solutions.
Prove who said what
Capture voice and screen data for a complete view of customer interaction. Securely store and manage recordings for as long as you need them to protect reputation and meet compliance requirements. Use clever tools to get new starters up to speed, develop new call handling tactics and empower agents to improve the quality of interaction.
Provide management insight
Real time dashboards and wallboards help Individuals and teams make `in the moment` decisions and manage missed calls more effectively. Clever analytics provide management with a real insight into customer experience to drive informed decision making.
Manage card payments over the phone
Oak have a range of PCI-DSS solutions to help organisations manage card payments over the phone. Whether you simply need to pause and resume call recording or a full payment automation service, we can help. Our cloud-based payment automation service can work alongside your agents, provide self-service and manage debt collection.
Bringing it all together
Oak Innovation`s integration expertise enables your contact centre elements to work together more effectively. Integrate telephony and CRM to improve adherence to policy and customer experience. Integrate call recording and CRM to simplify search and playback. Integrate payment automation and CRM to build a 360-degree view of your customer.
Richard Garel-Jones, Voice Processing Director will be speaking at 'Using integration to improve compliance, workflow and customer experience' seminar, on Day 1 at 11:45 am so come along and join him.
Tel: 0800 9889 625