Norrvik cloud collaboration introduce Contact center as service as well as UC as a service and TP as a service.
and when it comes to customer experience we empower your business with latest best technology to position you in top of your competitors. Workforce management, quality monitoring and assurance, extensive reporting and dashboards, and CRM integration are also vital in today`s contact center. Norrvik delivers these features and more, taking customer care to the next level while helping to make sure agents are performing to the highest standard.
Key Features and Benefits Include:
• Back-end system integrations and screen pops
• Voice, email, chat and video
• Extensive reporting and custom dashboards
• Geo-redundant datacenters and complete disaster recovery
contact us: firstname.lastname@example.org