A crowdsourcing platform to improve and innovate CX across industries.
It is the new way to network, facilitate exchange of best practices, collaborate over ideas and innovate CX:
- throughout customer's lifecycle (discover, explore, buy, consume, engage, repurchase, advocate)
- touch-points (IVR, Mobile, SMS, Web, Retail, Kiosks, Bots, etc.).
Livecx.com is a free and publicly available website - whereas customised versions of the same are offered to clients to help achieve their CX objectives.
LiveCX also offers CX Workbooks to drive CX agenda within an organisation - CX Workbooks are designed contextually per industry and cover the key journeys that a typical customer undergo during their lifetime relationship with the brand. CX Workbooks could be fully customised and adapted to client's needs and are a great way to facilitate and drive CX movement throughout an enterprise. CX Workbooks are complemented with an augmented reality based learning aids and an online training portal.
Please visit us at stand 286 to learn more about how we could support you in driving your desired CX agenda.
Tel: 07539 958 163