Infinity brings clarity to conversation. It is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing teams and contact centres.
Available in over 75 countries, Infinity's technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer`s journey. This enables you to optimise customer journeys, pinpoint investments that are working, and streamline efficiencies in your contact centre.
Incorporating advanced conversation analytics, Infinity also gives you detailed insights into what happens on your calls, such as key terms used, sentiment, and all while redacting sensitive data.