The C&UX Expo logo

18 & 19 MARCH 2020



Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, scalable, secure, and compliant cloud contact centre software designed to create exceptional customer experiences, increase agent

productivity and deliver tangible business results.

Five9® software creates more successful customer interactions while increasing contact centre productivity. It does this without the capital expense and maintenance costs of premise-based systems. That’s just part of it. More contact centres choose Five9 because of:

- Unparalleled cloud expertise: With the experience of thousands of customer

implementations, Five9 is laser-focused on building, implementing, and supporting easy-to-use, cloud contact centre software.

- Secure, reliable, scalable, and compliant software: Five9 software is built on a flexible architecture that adapts to changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

- Extensive ecosystem of partners: Five9 software works with a variety of leading CRM, analytics, workforce management, performance management solutions, telephony providers, and channel partners.

- Collaborative engagements: Five9 takes the time to understand customers’ requirements, tailoring deployments to specific needs.

Five9 offers all the robust capabilities you’d expect from on-premise software—and more.

Blended Cloud Contact Center Five9 eliminates the technology gap between inbound

automatic call distribution (ACD) functionality and outbound diallers, bringing all the components together to work seamlessly as a single system.

- Inbound Cloud Contact Center: Go live quickly with the rich functionality of ACD

intelligent routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).

- Outbound Cloud Contact Center: Accelerate sales momentum, improve contact ratios,

and increase opportunities for conversions with more live conversations, leveraging Predictive, Power, Preview, and Progressive dialers.

- Multichannel Cloud Contact Center: Maximize productivity with Five9 Multichannel

Contact Center Applications. Five9 Multichannel enables agents to move seamlessly between social media, mobile care, live chat, email, and voice calls. They’ll be able to respond more

efficiently and provide customers with a better experience across all channels.

- Agent Desktop Plus: The new agent desktop plus is designed to make your agents more productive. Delivered through a modern, browser-based UI, it optimizes the agent experience

by delivering the right tools at the right time while eliminating unneeded features that can confuse and distract agents.

Tel: 49 171 2916761

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