TTEC are a leading global customer experience transformation, technology and services provider. We rebranded from TeleTech to TTEC in January 2018 to reflect some recent acquisitions and our brand evolution into an end to end Customer Engagement and CX pioneer.
The Company delivers outcome-based customer engagement solutions through:
- TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and...
- TTEC Engage, our delivery centre of excellence, that operates customer acquisition, care (BPO), growth and digital trust and safety services.
TTEC stands for Talent & Technology Engaging Customers, and we can specifically help your organisation with call centre outsourcing and customer experience strategies that:
- Unify the customer experience
- Increase revenue
- Improve profitability
- Deepen customer loyalty
Since July 2017, TTEC has been expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. The investment and new appointments demonstrate TTEC`s commitment to growing in the European region, already disrupting the Customer Experience (CX) industry with the promotion of our Humanify Customer Engagement as a Service offering which brings together smart people, proven processes, and best-in-class technologies to deliver engaging customer experiences - within and across channels all the time.
TTEC in EMEA have already been acknowledged by the industry for the strides it has made in the past 12 months, with accolades from the Global Sourcing Association for Best Nearshore Team 2018 at the UK Professional Awards, being honoured as a Top Performer 2018 in the Service Provider Challenger category, and recently Highly Commended for two UK CCF 2018 Awards; Best Outsourcing Partnership and Employee Engagement Strategy.
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea
Tel: 0044 20 7065 2200