Flexible, omni-channel communications from the cloud. Wherever you are. For delighted customers, agents and executives.
Channels of communication overlap, blend and pivot in real-time. Using voice, email, webchat and even social media, your contacts expect you to understand, and resolve issues quickly, regardless of their channel choices. Hermes Contact Plus from M12 Solutions will allow you to function efficiently in today`s globally competitive market.
Your contact centre requires superior, productivity-enhancing features, flexibilty, omni-channel communications, seamless integration and cloud agility, amongst other things.
Established in 2003, M12 Solutions is a single source telecoms firm who supply all the phone systems, network services and superfast Internet connections needed for our customers to improve their competitive advantage. M12 clients enjoy a close long term working relationship and very prompt, attentive service levels. This has been recognised by the business winning many significant national and local awards.
By integrating industry-leading communications products as one solution in the cloud, our clients enjoy superior features and functionality, on demand, to use anywhere, globally. And with per feature, per user, per month pricing, our clients receive the right services for them, where, and when they need them.
Tel: 0345 408 1212