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18 & 19 MARCH 2020



Eckoh is a global provider of Secure Payment and Customer Engagement solutions delivered via our Eckoh Experience Portal. We also offer Third Party Support and operate our own PCI DSS compliant contact centre. Our international client base is managed from UK and US offices.

Secure Payment solutions
Our flexible solutions remove sensitive personal and payment data from contact centres and IT environments. We offer Secure Payment solutions for voice, IVR, Live Chat and Alternative Payments, giving merchants simple and effective ways to reduce the risk of fraud, secure sensitive data and enable compliance with the Payment Card Industry Data Security Standards (`PCI DSS`) as well as help towards GDPR.

• CallGuard agent-assisted payment
• EckohPAY - automated self-service payment
• Apple Pay, Google Pay, Paypal
• ChatGurad.

Customer Engagement
Eckoh's Customer Engagement solutions enable people to engage with a business in their channel of choice, whenever they want, wherever they are, and on their preferred device. This increases efficiency, lowers operational costs and provides a true Omni-Channel experience - from automated Self-Service to Agent-Assisted service.

• Web Chat
• Call-Back
• Social Media Agent
• Co-Browsing
• Email Management
• Knowledge Base
• Workflow
• Chatbot
• Natural language IVR
• Call routing
• Identification & verification
• Real-time information for general enquiries & location
• Visual IVR
• Unified Agent Desktop

Support solutions
We can optimise or extend the life of existing systems or look at ways to streamline operations as well as assisting with any transition to new contact centre technology.
Solutions include:
• Third Party Support
• Contact Centre Switching or Decommissioning

Why Eckoh?
We're experts in our field, transforming contact centre operations by delivering a better customer experience across every channel, boosting agent productivity, reducing operations costs, maximising payment security and enhancing customer experience. We`ve over 20 years` experience in contact centre solutions and have stayed ahead of the technology curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right. Large and medium-sized organisations rely on us, every second of every day across a broad range of vertical markets that includes public sector, telecoms, retail, utilities, logistics, travel and transport, insurance and financial services. We focus on our clients` business goals and vendor agnostic, so, unlike many technology vendors once we deploy a solution we work as a partner, not just a supplier.

Eckoh facts:

• Financially stable with 10 years of growth
• Level One PCI DSS Service Provider since 2010
• Winner: 2018 & 2017 - PCI Excellence Award for CallGuard
• Winner: 2017 - Payment Awards - Payment Innovation of the Year for Apple Pay
• Winner: 2016 - Retail Systems Awards - Security/Anti-Fraud initiative of the year for
• Finalist: 2018 - Credit & Collection Technology Awards
• Finalist: 2018 - FS Tech awards - Payment Innovation of the Year for Apple Pay
• Multiple patents for CallGuard in the UK and USA
• We process over £1.5 billion worth of card payments annually
• 5 minutes is the amount of time that each member of the UK public spends calling an
Eckoh platform each year.

Tel: 01442 458 300

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