Eckoh is a global provider of Omni-Channel Customer Engagement and PCI DSS compliant Secure Payment solutions via the Eckoh Experience Portal. We`ve an international client base managed from offices in the UK and US. Eckoh`s expertise and innovation enhances customer experiences and allows companies to interact in real time with their customers.
Omni-Channel Customer Engagement solutions
Eckoh's Customer Engagement solutions enable people to engage with a business in their channel of choice, whenever they want, wherever they are, and on their preferred device. This increases efficiency, lowers operational costs and provides real, valued customer engagement.
• Web Chat
• Social Media Agent
• Email Management
• Knowledge Base
Our solutions will help you...
• Engage on multiple channels and take Secure Payments
• Prevent shopping cart abandonment
• Save customers from having to wait in a queue to speak to an agent
• Allow easy channel shift
• Reduce agent handling time
• Help live agents to be more effective on higher value, more complex calls
• Gain greater insight into customer journeys and preferences
• Deliver greater customer experience
• Differentiate your customer engagement
• Engage customer on their preferred channel, at any time and on a device that suits them.
We're experts in our field, transforming contact centre operations by delivering a better customer experience across every channel, boosting agent productivity, reducing operations costs, maximising payment security and enhancing customer experience. We`ve over 20 years` experience in contact centre solutions and have stayed ahead of the technology curve, helping our customers to drive more value from their existing investments and transition successfully when the time is right. Large and medium-sized organisations rely on us, every second of every day across a broad range of vertical markets that includes public sector, telecoms, retail, utilities, logistics, travel and transport, insurance and financial services.
We focus on our clients` business goals and vendor agnostic, so, unlike many technology vendors once we deploy a solution we work as a partner, not just a supplier.
• Financially stable with 10 years of continuous growth
• 160 languages searched in Social Media Agent and Listening solution
• 3,000 customer interactions converted to sales in year 1 for RED Driving School
• Average of 19 times return on investment from Eckoh Omni-Channel Solutions
• 15 languages available for operating social media monitoring tool, including Western, Cyrillic and Oriental alphabets.
Visit our website for more information: www.eckoh.com