Dixa is intelligent, unifying and easy-to-use customer service software. The platform allows companies to be consistently present across phone, email, chat and messaging, prioritize their most important customers and create personal and lasting connections with the people that matter the most - their customers!
Dixa launched in January 2017 and went from 0 to best rated Contact Center platform on G2crowd in just 1 year. We now boast customers in over 23 countries, spanning industries such as travel, e-commerce and start-ups with brands such as Bosch, Interflora and Serenity Holidays. Dixa won EY's prestigious Start-up of the Year award in 2018, and is also nominated for Best Engagement Solution at this year's Call and Contact Centre Expo!
The Dixa experience is designed to meet the 3 P's: Presence, Priority and Personalization:
- Be present for your customers across channels (phone, chat, email and messaging)
- Easy-to-use interface with all channels at your fingertips
- Eliminate the chaos created by separate systems and never let your customers slip through the cracks
- Intelligently route your customers to the best suited agents based on skills, availability and more
- Easily set up smart routing flows in minutes
- Automatically prioritize your most important customer inquiries
- Make your customers instantly feel appreciated by giving your agents more context (order history, conversation history across channels and more)
- Easily set up seamless integrations with your other systems to make sure all relevant customer data is available in Dixa
- Get rid of tickets and forms and make your customers feel like more than just a number
Come meet us at the Call & Contact Center Expo 2019 (stand 732) for a live introduction to the system and a 15 minute setup to match your contact center's needs.
For more information visit: https://dixa.com/
Tel: 0845 528 0282