CallMiner's mission is to help businesses and organizations improve contact centre performance and gather key business intelligence by automating their ability to listen to every customer interaction.
CallMiner Eureka is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions. Automated scoring with sentiment analysis and sensitive data redaction creates awareness at scale with evidence to more effectively drive customer experience, contact centre optimization, sale effectiveness and risk mitigation performance.
CallMiner is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites. These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.
Learn more about CallMiner at the event or read more about our solutions at http://www.learn.callminer.com/uk.
Tel: 0115 906 1142