Enterprise level custom chatbots for customer service. Use cases among banks and telecoms. AlphaBlues is automating customer experience through chat for the enterprise. The company is one of the first to have fully integrated AI virtual assistants and live chat seamlessly into a coherent solution. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). This enables to fully automate customer journey into one flow - from website visit with a virtual assistant to a chat with a human agent. The GDPR-compliant solution enables building voice operated virtual assistants. The solution is already used by several banks and telecom companies.
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